{"id":116,"date":"2026-07-21T08:28:11","date_gmt":"2026-07-21T08:28:11","guid":{"rendered":"https:\/\/citychoicehub.shop\/?page_id=116"},"modified":"2026-08-17T14:08:51","modified_gmt":"2026-08-17T14:08:51","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/citychoicehub.shop\/de\/refund_returns\/","title":{"rendered":"R\u00fcckgaberecht"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"116\" class=\"elementor elementor-116\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-47f67c53 e-flex e-con-boxed e-con e-parent\" data-id=\"47f67c53\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6486fd5 elementor-widget elementor-widget-html\" data-id=\"6486fd5\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\r\n\/* REFUND AND RETURNS PAGE \u2014 editorial retail info (aligned with About) *\/\r\n\r\n.page-header {\r\n  display: none !important;\r\n}\r\n\r\n.sn-refund-page,\r\n.sn-refund-page * {\r\n  box-sizing: border-box;\r\n}\r\n\r\n.sn-refund-page {\r\n  --hv-brand: #063D78;\r\n  --hv-brand-dark: #032F60;\r\n  --hv-text: #111827;\r\n  --hv-muted: #667085;\r\n  --hv-soft: #F7F9FC;\r\n  --hv-border: #E5E7EB;\r\n  --hv-white: #FFFFFF;\r\n\r\n  max-width: 1620px;\r\n  margin: 48px auto 64px;\r\n  padding: 0 20px;\r\n  font-family: \"Segoe UI\", \"Helvetica Neue\", Arial, sans-serif;\r\n  color: var(--hv-text);\r\n}\r\n\r\n\r\n\/* HERO \u2014 page title, not a card *\/\r\n\r\n.sn-refund-hero {\r\n  margin-bottom: 42px;\r\n  padding: 8px 0 30px;\r\n  text-align: left;\r\n  background: transparent;\r\n  border: 0;\r\n  border-bottom: 1px solid var(--hv-border);\r\n  border-radius: 0;\r\n  box-shadow: none;\r\n}\r\n\r\n.sn-refund-hero h1 {\r\n  margin: 0 0 10px;\r\n  color: var(--hv-text);\r\n  font-size: 40px;\r\n  line-height: 1.15;\r\n  font-weight: 700;\r\n  letter-spacing: -0.03em;\r\n}\r\n\r\n.sn-refund-hero p {\r\n  max-width: 720px;\r\n  margin: 0;\r\n  color: var(--hv-muted);\r\n  font-size: 16px;\r\n  line-height: 1.65;\r\n}\r\n\r\n\r\n\/* SECTIONS \u2014 document flow, no card chrome *\/\r\n\r\n.sn-refund-card {\r\n  margin-bottom: 44px;\r\n  padding: 0;\r\n  background: transparent;\r\n  border: 0;\r\n  border-radius: 0;\r\n  box-shadow: none;\r\n}\r\n\r\n.sn-refund-card h2 {\r\n  display: flex;\r\n  align-items: center;\r\n  gap: 12px;\r\n  margin: 0 0 14px;\r\n  color: var(--hv-text);\r\n  font-size: 22px;\r\n  line-height: 1.3;\r\n  font-weight: 700;\r\n  letter-spacing: -0.01em;\r\n}\r\n\r\n.sn-refund-card p {\r\n  max-width: 820px;\r\n  margin: 0;\r\n  color: var(--hv-muted);\r\n  font-size: 15px;\r\n  line-height: 1.75;\r\n}\r\n\r\n.sn-refund-card p + p {\r\n  margin-top: 12px;\r\n}\r\n\r\n\r\n\/* ICON *\/\r\n\r\n.sn-refund-icon {\r\n  display: flex;\r\n  flex: 0 0 auto;\r\n  align-items: center;\r\n  justify-content: flex-start;\r\n  width: 28px;\r\n  height: 28px;\r\n  color: var(--hv-brand);\r\n  background: transparent;\r\n  border: 0;\r\n  border-radius: 0;\r\n}\r\n\r\n.sn-refund-icon svg {\r\n  width: 24px;\r\n  height: 24px;\r\n  fill: none;\r\n  stroke: currentColor;\r\n  stroke-width: 1.8;\r\n  stroke-linecap: round;\r\n  stroke-linejoin: round;\r\n}\r\n\r\n\r\n\/* LIST *\/\r\n\r\n.sn-refund-list {\r\n  margin: 14px 0 0;\r\n  padding: 0;\r\n  list-style: none;\r\n}\r\n\r\n.sn-refund-list li {\r\n  position: relative;\r\n  margin-top: 10px;\r\n  padding-left: 18px;\r\n  color: var(--hv-muted);\r\n  font-size: 15px;\r\n  line-height: 1.7;\r\n}\r\n\r\n.sn-refund-list li::before {\r\n  content: \"\";\r\n  position: absolute;\r\n  top: 10px;\r\n  left: 0;\r\n  width: 6px;\r\n  height: 6px;\r\n  background: var(--hv-brand);\r\n  border-radius: 50%;\r\n}\r\n\r\n\r\n\/* NOTICE *\/\r\n\r\n.sn-refund-note {\r\n  margin-top: 16px;\r\n  padding: 16px 18px;\r\n  color: var(--hv-muted);\r\n  background: var(--hv-soft);\r\n  border: 0;\r\n  border-left: 3px solid var(--hv-brand);\r\n  border-radius: 0 8px 8px 0;\r\n  font-size: 14px;\r\n  line-height: 1.7;\r\n  box-shadow: none;\r\n}\r\n\r\n\r\n\/* CONTACT \u2014 sole highlight block *\/\r\n\r\n.sn-refund-contact {\r\n  margin-top: 6px;\r\n  margin-bottom: 0;\r\n  padding: 26px 28px;\r\n  background: var(--hv-soft);\r\n  border: 0;\r\n  border-left: 3px solid var(--hv-brand);\r\n  border-radius: 0 8px 8px 0;\r\n  box-shadow: none;\r\n}\r\n\r\n.sn-refund-contact h2 {\r\n  margin: 0 0 10px;\r\n  color: var(--hv-text);\r\n  font-size: 22px;\r\n  line-height: 1.3;\r\n  font-weight: 700;\r\n  letter-spacing: -0.01em;\r\n}\r\n\r\n.sn-refund-contact p {\r\n  margin: 0;\r\n  max-width: none;\r\n  color: var(--hv-muted);\r\n  font-size: 15px;\r\n  line-height: 1.75;\r\n}\r\n\r\n.sn-refund-contact p + p {\r\n  margin-top: 10px;\r\n}\r\n\r\n.sn-refund-email-link {\r\n  color: var(--hv-brand) !important;\r\n  font-weight: 600;\r\n  text-decoration: none !important;\r\n  overflow-wrap: anywhere;\r\n}\r\n\r\n.sn-refund-email-link:hover,\r\n.sn-refund-email-link:focus,\r\n.sn-refund-email-link:active {\r\n  color: var(--hv-brand-dark) !important;\r\n  background: transparent !important;\r\n  text-decoration: underline !important;\r\n  box-shadow: none !important;\r\n}\r\n\r\n\r\n\/* RESPONSIVE *\/\r\n\r\n@media (max-width: 768px) {\r\n  .sn-refund-page {\r\n    margin: 28px auto 40px;\r\n    padding: 0 10px;\r\n  }\r\n\r\n  .sn-refund-hero {\r\n    margin-bottom: 32px;\r\n    padding: 4px 0 24px;\r\n  }\r\n\r\n  .sn-refund-hero h1 {\r\n    font-size: 30px;\r\n  }\r\n\r\n  .sn-refund-card {\r\n    margin-bottom: 34px;\r\n    padding: 0;\r\n  }\r\n\r\n  .sn-refund-card h2,\r\n  .sn-refund-contact h2 {\r\n    font-size: 20px;\r\n  }\r\n\r\n  .sn-refund-contact {\r\n    padding: 22px 20px;\r\n  }\r\n\r\n  .sn-refund-icon {\r\n    width: 24px;\r\n    height: 24px;\r\n  }\r\n}\r\n\r\n@media (max-width: 480px) {\r\n  .sn-refund-page {\r\n    padding: 0 10px;\r\n  }\r\n\r\n  .sn-refund-hero h1 {\r\n    font-size: 28px;\r\n  }\r\n\r\n  .sn-refund-card h2 {\r\n    align-items: flex-start;\r\n    gap: 10px;\r\n  }\r\n}\r\n<\/style>\r\n\r\n<div class=\"sn-refund-page\">\r\n  <section class=\"sn-refund-hero\">\r\n    <h1>Refund and Returns Policy<\/h1>\r\n\r\n    <p>\r\n      Information about return eligibility, refund processing,\r\n      exchanges, and return shipping.\r\n    <\/p>\r\n  <\/section>\r\n\r\n<section class=\"sn-refund-card\">\r\n  <h2>\r\n    <span class=\"sn-refund-icon\" aria-hidden=\"true\">\r\n      <svg viewBox=\"0 0 24 24\">\r\n        <circle cx=\"12\" cy=\"12\" r=\"9\"><\/circle>\r\n        <path d=\"M9 9l6 6\"><\/path>\r\n        <path d=\"M15 9l-6 6\"><\/path>\r\n      <\/svg>\r\n    <\/span>\r\n\r\n    Order Cancellations\r\n  <\/h2>\r\n\r\n  <p>\r\n    If you need to cancel an order, contact customer service as soon as possible.\r\n    We will try to cancel the order before it is packed or transferred to the carrier.\r\n  <\/p>\r\n\r\n  <p>\r\n    Once an order has been dispatched, it can no longer be cancelled.\r\n    After delivery, the order may be returned in accordance with this Refund and Returns Policy.\r\n  <\/p>\r\n\r\n  <div class=\"sn-refund-note\">\r\n    Cancellation requests are not guaranteed if the order has already entered\r\n    processing or dispatch.\r\n  <\/div>\r\n<\/section>\r\n\r\n  <section class=\"sn-refund-card\">\r\n    <h2>\r\n      <span class=\"sn-refund-icon\" aria-hidden=\"true\">\r\n        <svg viewBox=\"0 0 24 24\">\r\n          <path d=\"M7 7H3V3\"><\/path>\r\n          <path d=\"M3 7a9 9 0 1 1-1 8\"><\/path>\r\n          <path d=\"M3 7l4-4\"><\/path>\r\n        <\/svg>\r\n      <\/span>\r\n\r\n      Return Period\r\n    <\/h2>\r\n\r\n    <p>\r\n      Return requests may be submitted within 30 days of delivery.\r\n      Please contact customer service before sending an item back.\r\n    <\/p>\r\n\r\n    <p>\r\n      The return period begins on the day the order is delivered\r\n      to the address provided during checkout.\r\n    <\/p>\r\n  <\/section>\r\n\r\n\r\n  <section class=\"sn-refund-card\">\r\n    <h2>\r\n      <span class=\"sn-refund-icon\" aria-hidden=\"true\">\r\n        <svg viewBox=\"0 0 24 24\">\r\n          <path d=\"M5 12l4 4L19 6\"><\/path>\r\n        <\/svg>\r\n      <\/span>\r\n\r\n      Return Eligibility\r\n    <\/h2>\r\n\r\n    <p>\r\n      To qualify for a return, the product should normally be complete,\r\n      unused, and returned in the condition in which it was received.\r\n    <\/p>\r\n\r\n    <ul class=\"sn-refund-list\">\r\n      <li>\r\n        Include the original packaging where reasonably possible.\r\n      <\/li>\r\n\r\n      <li>\r\n        Include all accessories, manuals, and supplied parts.\r\n      <\/li>\r\n\r\n      <li>\r\n        Provide the order number or another form of proof of purchase.\r\n      <\/li>\r\n\r\n      <li>\r\n        Do not send an item back before receiving return instructions.\r\n      <\/li>\r\n    <\/ul>\r\n\r\n    <div class=\"sn-refund-note\">\r\n      Products that have been used, damaged after delivery, or returned\r\n      incomplete may not qualify for a full refund.\r\n    <\/div>\r\n  <\/section>\r\n\r\n\r\n  <section class=\"sn-refund-card\">\r\n    <h2>\r\n      <span class=\"sn-refund-icon\" aria-hidden=\"true\">\r\n        <svg viewBox=\"0 0 24 24\">\r\n          <path d=\"M12 3v18\"><\/path>\r\n          <path d=\"M17 7H9.5a3.5 3.5 0 0 0 0 7H14a3.5 3.5 0 0 1 0 7H6\"><\/path>\r\n        <\/svg>\r\n      <\/span>\r\n\r\n      Non-Returnable Products\r\n    <\/h2>\r\n\r\n    <p>\r\n      Certain products may be excluded from return where an exclusion\r\n      is permitted by applicable law.\r\n    <\/p>\r\n\r\n    <ul class=\"sn-refund-list\">\r\n      <li>\r\n        Perishable products or goods with a limited shelf life.\r\n      <\/li>\r\n\r\n      <li>\r\n        Sealed hygiene or personal care products after the seal has been opened.\r\n      <\/li>\r\n\r\n      <li>\r\n        Custom-made or personalised products.\r\n      <\/li>\r\n\r\n      <li>\r\n        Downloadable or digital products after access has been provided.\r\n      <\/li>\r\n\r\n      <li>\r\n        Hazardous materials, flammable liquids, or gases.\r\n      <\/li>\r\n\r\n      <li>\r\n        Gift cards or similar stored-value products.\r\n      <\/li>\r\n    <\/ul>\r\n\r\n    <div class=\"sn-refund-note\">\r\n      This section does not limit rights that cannot be excluded\r\n      under applicable consumer law.\r\n    <\/div>\r\n  <\/section>\r\n\r\n\r\n  <section class=\"sn-refund-card\">\r\n    <h2>\r\n      <span class=\"sn-refund-icon\" aria-hidden=\"true\">\r\n        <svg viewBox=\"0 0 24 24\">\r\n          <path d=\"M4 7h16v12H4z\"><\/path>\r\n          <path d=\"M4 10h16\"><\/path>\r\n          <path d=\"M8 15h4\"><\/path>\r\n        <\/svg>\r\n      <\/span>\r\n\r\n      Refund Process\r\n    <\/h2>\r\n\r\n    <p>\r\n      After the returned product is received, it will be checked\r\n      to confirm its condition and completeness.\r\n    <\/p>\r\n\r\n    <p>\r\n      We will contact you by email when the return has been reviewed.\r\n      If the refund is approved, it will be sent to the original\r\n      payment method.\r\n    <\/p>\r\n\r\n    <p>\r\n      The time required for the refund to appear depends on the bank\r\n      or payment provider.\r\n    <\/p>\r\n  <\/section>\r\n\r\n\r\n  <section class=\"sn-refund-card\">\r\n    <h2>\r\n      <span class=\"sn-refund-icon\" aria-hidden=\"true\">\r\n        <svg viewBox=\"0 0 24 24\">\r\n          <circle cx=\"12\" cy=\"12\" r=\"9\"><\/circle>\r\n          <path d=\"M12 7v5l3 2\"><\/path>\r\n        <\/svg>\r\n      <\/span>\r\n\r\n      Late or Missing Refunds\r\n    <\/h2>\r\n\r\n    <p>\r\n      If an approved refund does not appear within the expected time,\r\n      follow these steps before contacting customer service.\r\n    <\/p>\r\n\r\n    <ul class=\"sn-refund-list\">\r\n      <li>\r\n        Check the account connected to the original payment method.\r\n      <\/li>\r\n\r\n      <li>\r\n        Allow time for the bank or payment provider to complete processing.\r\n      <\/li>\r\n\r\n      <li>\r\n        Contact the card provider or bank for an update.\r\n      <\/li>\r\n\r\n      <li>\r\n        Contact us if the refund still cannot be located.\r\n      <\/li>\r\n    <\/ul>\r\n  <\/section>\r\n\r\n\r\n  <section class=\"sn-refund-card\">\r\n    <h2>\r\n      <span class=\"sn-refund-icon\" aria-hidden=\"true\">\r\n        <svg viewBox=\"0 0 24 24\">\r\n          <path d=\"M3 12h15\"><\/path>\r\n          <path d=\"m14 7 5 5-5 5\"><\/path>\r\n          <path d=\"M21 5v14\"><\/path>\r\n        <\/svg>\r\n      <\/span>\r\n\r\n      Exchanges\r\n    <\/h2>\r\n\r\n    <p>\r\n      If a product arrives damaged, defective, or different from the\r\n      item ordered, contact customer service with the order number\r\n      and a description of the issue.\r\n    <\/p>\r\n\r\n    <p>\r\n      Depending on availability and the circumstances, a replacement,\r\n      exchange, repair, or refund may be offered.\r\n    <\/p>\r\n  <\/section>\r\n\r\n\r\n  <section class=\"sn-refund-card\">\r\n    <h2>\r\n      <span class=\"sn-refund-icon\" aria-hidden=\"true\">\r\n        <svg viewBox=\"0 0 24 24\">\r\n          <path d=\"M4 7 12 3l8 4-8 4z\"><\/path>\r\n          <path d=\"M4 7v10l8 4 8-4V7\"><\/path>\r\n          <path d=\"M12 11v10\"><\/path>\r\n        <\/svg>\r\n      <\/span>\r\n\r\n      Return Shipping\r\n    <\/h2>\r\n\r\n    <p>\r\n      Contact customer service before returning a product.\r\n      Return instructions and the applicable return address\r\n      will be provided.\r\n    <\/p>\r\n\r\n    <ul class=\"sn-refund-list\">\r\n      <li>\r\n        Return shipping costs may be the customer\u2019s responsibility.\r\n      <\/li>\r\n\r\n      <li>\r\n        Return shipping will not normally be charged to the customer\r\n        when the product is defective, damaged, or incorrectly supplied.\r\n      <\/li>\r\n\r\n      <li>\r\n        Use a trackable shipping method for valuable returns.\r\n      <\/li>\r\n\r\n      <li>\r\n        Keep the shipping receipt until the return has been completed.\r\n      <\/li>\r\n    <\/ul>\r\n  <\/section>\r\n\r\n\r\n  <section class=\"sn-refund-card\">\r\n    <h2>\r\n      <span class=\"sn-refund-icon\" aria-hidden=\"true\">\r\n        <svg viewBox=\"0 0 24 24\">\r\n          <path d=\"M5 9h14v11H5z\"><\/path>\r\n          <path d=\"M8 9V7a4 4 0 0 1 8 0v2\"><\/path>\r\n        <\/svg>\r\n      <\/span>\r\n\r\n      Sale and Discounted Items\r\n    <\/h2>\r\n\r\n    <p>\r\n      Sale and discounted products may be returned under the same\r\n      general conditions unless a lawful exception is clearly stated\r\n      on the product page before purchase.\r\n    <\/p>\r\n\r\n    <p>\r\n      A lower price does not remove rights that apply to defective,\r\n      damaged, or incorrectly supplied products.\r\n    <\/p>\r\n  <\/section>\r\n\r\n\r\n  <section class=\"sn-refund-contact\">\r\n    <h2>Need Help With a Return?<\/h2>\r\n\r\n    <p>\r\n      Contact customer service before returning an item.\r\n      Include your order number, the product concerned, and a short\r\n      description of the reason for the return.\r\n    <\/p>\r\n\r\n    <p>\r\n      Email:\r\n      <a class=\"sn-refund-email-link\" href=\"#\">\r\n        <span class=\"sn-refund-email\"><\/span>\r\n      <\/a>\r\n    <\/p>\r\n  <\/section>\r\n  \r\n  \r\n\r\n<\/div>\r\n\r\n<script>\r\n(function () {\r\n  \"use strict\";\r\n\r\n  var hostname = window.location.hostname\r\n    .toLowerCase()\r\n    .replace(\/^www\\.\/, \"\");\r\n\r\n  var brand = hostname\r\n    .split(\".\")[0]\r\n    .replace(\/[^a-z0-9_-]\/g, \"\");\r\n\r\n  if (!brand) {\r\n    brand = \"contact\";\r\n  }\r\n\r\n  var email = brand + \"@gmail.com\";\r\n\r\n  document\r\n    .querySelectorAll(\".sn-refund-email\")\r\n    .forEach(function (element) {\r\n      element.textContent = email;\r\n    });\r\n\r\n  document\r\n    .querySelectorAll(\".sn-refund-email-link\")\r\n    .forEach(function (element) {\r\n      element.href = \"mailto:\" + email;\r\n    });\r\n})();\r\n<\/script>\r\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Refund and Returns Policy Information about return eligibility, refund processing, exchanges, and return shipping. Order Cancellations If you need to cancel an order, contact customer service as soon as possible. We will try to cancel the order before it is packed or transferred to the carrier. Once an order has been dispatched, it can no [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-116","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/citychoicehub.shop\/de\/wp-json\/wp\/v2\/pages\/116","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/citychoicehub.shop\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/citychoicehub.shop\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/citychoicehub.shop\/de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/citychoicehub.shop\/de\/wp-json\/wp\/v2\/comments?post=116"}],"version-history":[{"count":22,"href":"https:\/\/citychoicehub.shop\/de\/wp-json\/wp\/v2\/pages\/116\/revisions"}],"predecessor-version":[{"id":1419,"href":"https:\/\/citychoicehub.shop\/de\/wp-json\/wp\/v2\/pages\/116\/revisions\/1419"}],"wp:attachment":[{"href":"https:\/\/citychoicehub.shop\/de\/wp-json\/wp\/v2\/media?parent=116"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}